Shipping and returns.
Plainly stated. Delivery time depends on your pincode, and returns are accepted for damage on arrival.
Orders leave within two working days.
Orders are packed and handed to the courier within two working days of payment, Monday to Friday, excluding public holidays. Orders placed over a weekend are dispatched on the next working day.
You receive a tracking link by email as soon as the shipment is picked up. Every bottle ships double-boxed with an inner sleeve, because glass and Indian road transport are not natural friends.
Estimates vary by pincode.
We do not quote one national delivery figure, because it would be wrong for most of the country. Transit time depends entirely on the destination pincode and the courier serving it.
Use the delivery checker on any product page to see the current estimated delivery date and whether cash on delivery is available for your pincode. It reads live courier data rather than a fixed table.
Shipping across India.
- 01Standard shipping applies at checkout, calculated on the destination pincode.
- 02Complimentary shipping applies above the order value shown in the bar at the top of the site.
- 03Cash on delivery is offered wherever the courier supports it, shown in the pincode checker.
- 04We currently ship within India only. International orders are not available yet.
Replacement only for damage on arrival.
Fragrance is a personal and hygiene-sensitive product, so we cannot accept returns or exchanges once a bottle has been opened or used, and we do not accept returns based on preference.
If your order arrives damaged, leaking, or with the wrong item inside, we replace it. Write to contact@elurearomas.in within 48 hours of delivery with your order number, a photograph of the outer packaging, and a photograph of the bottle.
Approved claims are replaced with the same item at no cost to you, including return pickup where the courier supports it. Where the item is out of stock, we refund to the original payment method within seven to ten working days.
Cancellations and wrong addresses.
An order can be cancelled or its address corrected any time before dispatch. Write to us with the order number and we will action it the same working day.
Once a shipment is with the courier the address cannot be changed. If a parcel is returned to us undelivered because nobody was available or the address was incomplete, we reship it after the reshipping cost is settled, or refund the order value less shipping.